Microsoft^® Business Solutions CRM helps businesses, including divisions and subsidiaries of large organizations, increase sales success, deliver superior customer service, and make informed business decisions.

What does Microsoft^® CRM do?

Sales Force Capability
Microsoft^® CRM Sales helps sales people manage leads and opportunities, measure and forecast sales activity, efficiently track customer communications, and automate stages in the sales process-helping ensure a shorter cycle, higher close rates, and improved customer retention.

Customer Service Capability
Microsoft^® CRM Customer Service helps businesses increase capacity to handle requests without increasing employee count. Microsoft^® CRM Customer Service helps service representatives provide customers with the consistent, efficient service that ensures satisfaction.

Mobility Features
Microsoft^® CRM Mobile allows users to quickly manage account information, add and organize business contacts, schedule important meetings, and track existing sales opportunities-all while working from a Pocket PC or Pocket PC Phone Edition with Windows Mobile 2003 software.

Integration Capability
Microsoft^® CRM integrates with Microsoft^® Office, Microsoft^® Business Solutions for Financial Management, and other business systems to give employees a complete view of customer information. The ease of integration with Microsoft Office is of particular value-enabling staff to access Microsoft^® CRM information from Microsoft^® Office Outlook and work online or offline with access to sales functionality.